Return Policy
Refund & Replacement Policy
Effective Date: July 28, 2026
At KeySetPro, customer satisfaction is our priority. We only sell genuine digital software license keys, including Microsoft Windows, Microsoft Office, QuickBooks, and other digital software products. Because our products are delivered electronically, this Refund & Replacement Policy explains when you are eligible for a replacement or refund.
1. Refund & Replacement Period
We offer a 30-day Replacement and Refund Guarantee from the date of purchase. After 30 days, we may no longer be able to provide a refund or replacement.
2. Replacement Guarantee
If your product key cannot be activated due to a verified activation issue, we will first provide a replacement key at no additional cost.
Examples include:
- Invalid or unusable activation key.
- Activation server synchronization errors.
- Activation server connection problems.
- Incorrect key format.
- Other verified activation errors during the initial activation process.
Our support team will verify the issue before issuing a replacement.
3. Refund Eligibility
You may qualify for a full refund if:
- A replacement key does not resolve the activation issue.
- You accidentally purchased the wrong product and the license key has not been activated.
- Your order was never delivered after our maximum delivery timeframe.
- Our support team confirms that the product cannot be activated or replaced.
4. Non-Refundable Situations
Refunds cannot be issued in the following cases:
- The product key has already been successfully activated.
- You changed your mind after receiving the digital product.
- Your computer does not meet the software system requirements.
- The issue is caused by malware, damaged Windows installation, hardware problems, or third-party software.
- Failure to follow the installation or activation instructions.
5. How to Request a Refund or Replacement
To request assistance, please email us with the following information:
- Your Full Name
- Order Number
- Email Address used during purchase
- A screenshot showing the activation error (if applicable)
- A brief explanation of the issue
Email: keysetprostore@gmail.com
6. Refund Processing
Once your refund request has been approved, the refund will be sent to the original payment method used during checkout.
Processing times depend on your payment provider and may take several business days before appearing in your account.
7. Digital Product Delivery
Our products are delivered digitally via email. No physical products are shipped. Most orders are delivered within minutes, although delivery may occasionally take longer due to payment verification or technical delays.
8. Contact Us
If you have any questions regarding refunds, replacements, or technical support, please contact us:
Store: KeySetPro
Website: https://keysetpro.youcan.store
Email: keysetprostore@gmail.com
By placing an order on our website, you acknowledge that you have read and agreed to this Refund & Replacement Policy.